If we decide to do this, and your inquiry or complaint involves any amounts in question relating to the balance in your Payments Account, we may provisionally credit your Payments Account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.
If we need more time, however, we may take up to forty-five (45) days (or ninety (90) days for transactions outside of the United States) to investigate your complaint or question. We will attempt to determine whether an error occurred within ten (10) Business Days after we hear from you and will correct any error promptly. If you provide us with this information orally, we may require that you send us your complaint or question in writing within ten (10) Business Days (as defined below).
In addition, you must inform us of any Unauthorized Transaction that appears in the transaction history in your Payments Account within 60 calendar days from the date we either (1) sent a notice to you that your account statement is available or (2) you otherwise learned of the Unauthorized Transaction by accessing your account history on our site or from your bank. If you do NOT tell us within two (2) Business Days after you learn of the compromise of your Credentials, and we can prove we could have stopped someone from using your Credentials without your permission if you had told us, you could lose as much as $500. If you tell us within two (2) Business Days (as defined below) after you learn of the compromise of your Credentials, you can lose no more than $50 if someone used your Credentials without your permission.
Under federal law, your liability for Unauthorized Transactions is determined by how quickly you report it to us. You should contact us AT ONCE if you believe your Credentials have been lost, stolen or otherwise compromised by anyone, or if you believe that a transaction has been or may be made using your Payments Account without your permission involving your balance or registered bank account (an " Unauthorized Transaction"). In no event should you disclose to anyone your password, security questions, or any other credentials used to access your Payments Account (" Credentials"). Your Liability for Unauthorized Transactions Please refer to Questions about your transaction? for inquiries regarding a credit card transaction or any dispute that you may have with a seller that has used our payments service. This policy does not apply to transactions involving credit cards. This policy only applies to unauthorized or erroneous transactions or activities involving your Amazon Payments Account ("Payments Account") and any balances you hold or bank accounts registered with us. To report suspected fraud or unauthorized access to your account, please contact us toll-free at 86. Customer Agreement and Policies Amazon Payments Unauthorized Transaction Policy